Orders placed before 12:30pm AEST on weekdays (excluding SA public holidays) we will endeavour to dispatch same day. Delays may occur if address details are invalid or we need to contact you with order issues. Our delivery provider delivers Monday to Friday, excluding Public Holidays. Delivery delays may also occur during the Christmas, New Year and Easter Public Holiday periods. Please contact us for more information.

All orders in Australia will incur an $12.00 flat delivery charge. International shipping is not currently available.


We are happy to provide full priced items with a refund and/or exchange if goods are returned new, unused and with packaging untouched. Returns that are damaged, soiled or altered may not be accepted unless they were received in this condition originally.

Please email: to obtain our RETURNS form.



Thank you for accessing (the “Website”). Please read these terms and conditions (the “Terms”) before using the Website which is operated by Artav Australia Pty Limited (ABN 23 007 648 704), whose registered office is at 575 South Road, Regency Park, South Australia 5010 (“Online Hair and Beauty Shop”). By using the Website, you signify your acceptance of the Terms in consideration of which Online Hair and Beauty Shop provides you with access. From time to time Online Hair and Beauty Shop may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time Online Hair and Beauty Shop may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.


While Natural Look Australia has endeavoured to ensure the accuracy of the information accessed via the Website, Online Hair and Beauty Shop does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.